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Resting graphics and showing as a cloud 
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Joined: 2020-08-22 04:33:45
Posts: 12
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This started in version 30.2.14 the last version prior to 14 I was using was 30.2.11

When I upgrade from 30.2.11 to 30.2.14 or 30.2.15 it changes my graphics settings and I rez as a cloud I have tried on various sims and as soon as I roll back to 30.2.11 I rez normally so am pretty sure its not where I am. I have changed most of my settings back to where they were and still rez as a cloud... other people do see me normally.. I have dont the character reset and then reworn my outfit which has fixed it but the next time I log in it has the same issue and have to repeat that process every time I log in to not see me as a cloud.

Here is my computer version info

Cool VL Viewer v1.30.2.11, 64 bits, Apr 22 2023 10:02:42
RestrainedLove viewer v2.09.29.28
Release notes

You are at 272427.9, 305194.5, 1500.8 in BlackHouse located at
simhost-0b9f572b16c8d392e.agni.secondlife.io (34.220.57.79:13001)
Alias: ec2-34-220-57-79.us-west-2.compute.amazonaws.com
Second Life Server 2023-05-05.579955
Release notes

CPU: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz (2904 MHz)
Memory: 32677MB
OS version: Microsoft Windows 10 64 bits v10.0 (build 19045.2965)
Memory manager: OS native
Graphics card vendor: NVIDIA Corporation
Graphics card: NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2
Windows graphics driver version: 31.00.0015.3598
OpenGL version: 4.6.0 NVIDIA 535.98
Detected VRAM: 8192MB
J2C decoder: OpenJPEG: 1.4.0.635f
Audio driver: FMOD Studio v2.02.13
Networking backend: libcurl 7.47.0/OpenSSL 1.0.2u/zlib 1.2.11.zlib-ng
Browser plugin: Dullahan 1.12.3/CEF 91.1.21/Chromium 91.0.4472.114
Packets lost: 0/214092 (0.0%)

Built with: MSVC v1935
Compiler-generated maths: SSE2.

Compile flags used for this build:
/O2 /Oi /DNDEBUG /D_SECURE_SCL=0 /D_HAS_ITERATOR_DEBUGGING=0 /DWIN32 /D_WINDOWS /W3 /GR /EHsc /std:c++17 /EHs /fp:fast /MP /TP /W2 /c /nologo /GS- /Zc:threadSafeInit- /DLL_WINDOWS=1 /DUNICODE /D_UNICODE /DWINVER=0x0601 /D_WIN32_WINNT=0x0601 /DLL_NETBIOS=1 /DBOOST_ALL_NO_LIB /DLL_FMOD=1 /DAPR_DECLARE_STATIC /DCURL_STATICLIB=1 /DXML_STATIC


2023-06-07 22:55:31
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Joined: 2009-03-17 18:42:51
Posts: 5523
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Your bug report is incomplete and confusing...

Please follow the bug reporting rules and in particular, provide the logs and repro steps (actions, location, observed events, etc).

There are a gazillion reasons why you would not rez, most of them not even related to the viewer itself.

Also, please, remember that only the current viewer release is supported (v1.30.2.15 as I am writing this): old versions are not supported. The changes in the graphics setting is normal (it was also listed in the release notes for v1.30.2.14), and won't impact rezzing.


2023-06-08 00:18:47
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Joined: 2020-08-22 04:33:45
Posts: 12
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It has to be viewer related because when I roll back to previous version it works fine.. no matter where I go and log in I show as a cloud to me. but with the old version logging into the same location I show normal. I am not sure what is causing it, I have tried changing settings, etc but on version 11 i rez normal and on 14 or 15 I rez as a cloud until I do the character test and reset my outfit and it does that when I log back in as well but with the prior version it works normal


Attachments:
CoolVLViewer.zip [35.63 KiB]
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2023-06-08 01:32:06
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Joined: 2009-03-17 18:42:51
Posts: 5523
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The problem is indeed with an incompatible graphics setting:
Code:
2023-06-07 22:58:05Z WARNING: LLGLSLShader::bindTexture: ONCE (130000th time seen): Uniform out of range: 33

However, this is not because of the graphics code changes, but instead due to a bad detection of your graphics card (detected as a super-old (deprecated) GPU, that is barely supported as class 0, when it should be recognized as class 5):
Code:
2023-06-07 22:11:12Z INFO: LLFeatureManager::loadGPUClass: GPU 'NVIDIA Corporation NVIDIA GeForce RTX 2070 SUPER/PCIe/SSE2' recognized as 'NVIDIA 2x0' and is supported.
2023-06-07 22:11:12Z INFO: LLFeatureManager::applyBaseMasks: Setting GPU class to: Class0

A fixed app_settings/gpu_table.txt file (with regular expressions order changed so that the RTX 20x0 are properly detected) will be distributed with next release...

To fix the issue, simply reapply the proper graphics settings: open the "Preferences" floater, go to the "Graphics" tab, and move the "Performance vs Quality" slider to the right (Slower/Ultra), then restart the viewer.

Alternatively, download the fixed gpu_table.txt file below, and replace the one in the app_settings/ sub-directory of the viewer installation with it. Then start the viewer, click on the "Recommended" button in the Graphics preferences, and restart the viewer again.
Attachment:
gpu_table.txt [25.89 KiB]
Downloaded 61 times


2023-06-08 08:11:45
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Joined: 2020-08-22 04:33:45
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Did as stated both with the slider/settings and replacing the txt file. Still rez as a cloud.

Did the character test then replaced outfit and saw myself normal
Relogged back to being a cloud

When I do the recommended settings button it sets me at almost max but still rez as a cloud after relog

Rolling back to version 11 and I rez normally so something in the new version still detecting something wrong


Attachments:
CoolVLViewer.zip [28.13 KiB]
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2023-06-08 15:43:34
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Joined: 2009-03-17 18:42:51
Posts: 5523
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fifimarie Levee wrote:
Did as stated both with the slider/settings and replacing the txt file. Still rez as a cloud.
This is a different issue then, not at all related to the graphics settings (this time, the log shows that your graphics card is properly recognized as class 5, and the rendering warnings are no more there)...

Quote:
Did the character test then replaced outfit and saw myself normal
I will remove this antediluvian (pre-mesh, pre-COF, pre-SSB) "character test" thingy. It breaks the modern outfits (Current Outfit folder links get messed up) ! Do not use it.
To fix a persistent cloud issue, simply remove everything your avatar is wearing (right click on the root "My Inventory" folder in the Inventory floater, and choose "Take off items"): if still not rezzing, make sure your avatar is wearing a set of shape/skin/eyes/legacy hair; once rezzed, wear again your normal outfit (right click on its folder and "Replace outfit", or drag the folder and drop it on your avatar).

Quote:
Relogged back to being a cloud
Clear the viewer cache entirely. Relog and wait for everything to load (the inventory will take time to load, so be patient)... Once the inventory has fully loaded, and if still a cloud, wear another of your outfits, which should get things back in sync server side.

If you are still not rezzed, then something might be wrong in the COF folder (e.g. double links to the same item, due to server side issue). To fix the COF Use "Advanced" -> "Character" -> "Local baking/appearance" (or CTRL ALT SHIFT L). Open the Inventory, and in its "Folder" menu, un-check "Hide Current outfit folder". Open the COF in the Inventory and select all links inside it, then right click and "Delete" them all. Then, click on the "Public baking" tool bar button (or type CTRL ALT SHIFT L again): the COF will get repopulated by the viewer and it will trigger a rebake.


Oh, and make sure RLV is not blocking you from wearing/removing items ("Advanced" -> "Restrained Love" -> "Restrictions and commands log", Restrictions tab)...


2023-06-08 22:36:58
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Joined: 2020-08-22 04:33:45
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removed everything, re dressed just a basic av, mesh body, hair, skin, eyes, saw myself, logged out and was a cloud (after it said inventory fully loaded)

did a clear cache, redress with basic av, mesh body, hair, skin, eyes, saw myself logged out, was a cloud (after it said inventory fully loaded)

I dont know if there is a way to trick my settings xml so it doesnt try and reset them and see if that fixes it.. or if sending the old and new ones will help you but here is my old (pre version 15) and my new (version 15) settings files


Attachments:
settings_coolvlviewer_1302_30.2.15.zip [9.89 KiB]
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settings_coolvlviewer_1302_30.2.11.zip [10.24 KiB]
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2023-06-09 01:33:54
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Joined: 2009-03-17 18:42:51
Posts: 5523
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fifimarie Levee wrote:
sending the old and new ones will help you but here is my old (pre version 15) and my new (version 15) settings files
You sent the wrong settings file for v1.30.2.11: it is actuality the old settings file for the previous experimental branch (1.30.1.18 release).

All viewers releases from the same branch (here v1.30.2) share the same settings file (here settings_coolvlviewer_1302.xml), so if you want to send the file you are using for v1.30.2.11, you must log with it, log out, and send a copy of that file; however, I do not expect any difference, beside different water settings (three settings in pre-1.30.2.14 replaced with just one in 1.30.2.14), the GPU class (now fixed), and the viewer version...

I am short of ideas on your issue: it is obviously not a rendering issue, and there is nothing to explain why you cannot rez on your screen in the logs... You also seem to be the only impacted user so far. :?

What you could try next is:
  • Delete entirely the C:\Users\me\AppData\Local\CoolVLViewer folder (1): this will remove all cached files at once.
  • Delete (or move away) the settings_coolvlviewer_1302.xml, settings_coolvlviewer_1301.xml, and settings_coolvlviewer_1300.xml files (the viewer will attempt to load those, in the listed order, when it can't find its settings file) in the C:\Users\me\AppData\Roaming\SecondLife\user_settings\ folder (2).
  • Reinstall v1.30.2.15 from the installer.
  • Replace the app_settings\gpu_table.txt file in the installation directory with the fixed one given in the post above.
  • Launch the v1.30.2.15 viewer. Since it will be your "first run" (totally blank settings) and you got a NVIDIA card, it will tell you that it enabled the Core GL profile and ask you to restart the viewer: do just that.
  • Log in with v1.30.2.15 and wait for inventory to fully load (watch the number of items in the Inventory floater title: inventory is fully loaded when that number stops increasing, not before).
  • If still not rezzed, replace your outfit with another, wait for the viewer to rebake you (watch the red shirt icon in the upper right corner of the status bar: the viewer sends the rebake request when it vanishes, then the server will bake and send the textures, and you should therefore wait a few more seconds to see your avatar rezzed).
  • You should have rezzed fully. Log off, copy the log file somewhere.
  • Relog, and see if your issue is fixed. If not, log off, copy the log somewhere else and post both logs here.


(1) Or %LocalAppData%\CoolVLViewer
(2) Or %AppData%\SecondLife\user_settings\


2023-06-09 08:27:05
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Joined: 2011-12-12 04:09:46
Posts: 107
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I have the same problem, but only on OSGrid. Second Life doesn't have the problem.


2023-06-09 15:50:57
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Joined: 2009-03-17 18:42:51
Posts: 5523
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Jeeper wrote:
I have the same problem, but only on OSGrid. Second Life doesn't have the problem.

This might be a different problem, please open another bug report thread, with all required data and repro steps (especially the grid it happens in).


2023-06-09 19:54:23
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