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Unable to login 
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RynFisher

Joined: 2024-07-04 15:12:49
Posts: 4
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Post Unable to login
Hi.I downloaded the latest version today and the veiwer closes for me at the login screen.Ive tried multiple times but each time the same thing happens.
2024-07-06 15:07:56
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Henri Beauchamp

Joined: 2009-03-17 18:42:51
Posts: 5776
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Post Re: Unable to login
Please, follow the rules: I cannot diagnose your issue without the logs and/or the crash dump !
2024-07-06 17:00:13
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RynFisher

Joined: 2024-07-04 15:12:49
Posts: 4
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Post Re: Unable to login
What do you mean read the rules?I stated i downloaded the latest version and was unable to get past the log in screen.It worked perfectly fine on the previous version.
2024-07-06 19:02:20
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Henri Beauchamp

Joined: 2009-03-17 18:42:51
Posts: 5776
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Post Re: Unable to login
If you do not provide the required info, I cannot tell you what is wrong. Again, follow the the rules and provide what is required and explained in detail in them !
2024-07-06 19:16:21
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RynFisher

Joined: 2024-07-04 15:12:49
Posts: 4
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Post Re: Unable to login
What other information would you like and i will provide it.i cannot take a gyazo of the screen closing because it happens too quicky.
2024-07-06 19:43:16
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Henri Beauchamp

Joined: 2009-03-17 18:42:51
Posts: 5776
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Post Re: Unable to login
THE LOGS !

Last warning before you get banned !

I have no time to loose with uncooperative people.
2024-07-06 20:12:42
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Samantha Poindexter

Joined: 2011-02-12 04:08:52
Posts: 56
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Post Re: Unable to login
I can confirm that 1.32.2.3 doesn't work on my computer either; login starts and then that window winks out of existence. 1.32.2.2 works fine. I am attaching the log file. There is no crash file.

Quote:
Cool VL Viewer v1.32.2.3, Jul 6 2024 10:15:06
Release notes

CPU: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz (2904 MHz)
Memory: 48815MB
OS version: Microsoft Windows 10 64 bits v10.0 (build 19045.4529)
Memory manager: OS native
Graphics: RADEON RX 570 SERIES
Windows graphics driver version: 31.00.21910.0005
OpenGL version: 4.6.0 Compatibility Profile Context 24.1.1.231127
Detected VRAM: 8135MB
J2C decoder: OpenJPEG: 1.4.0.635f
Audio driver: FMOD Studio v2.03.01
Networking backend: libcurl 7.47.0/OpenSSL 1.0.2u/zlib 1.2.11.zlib-ng
Browser plugin: Dullahan 1.14.0/CEF 118.4.1/Chromium 118.0.5993.54

Built with: MSVC v1940
Compiler-generated maths: SSE2.

Compile flags used for this build:
/O2 /Oi /DNDEBUG /D_SECURE_SCL=0 /D_HAS_ITERATOR_DEBUGGING=0 /DWIN32 /D_WINDOWS /GR /EHsc /std:c++17 /EHs /fp:fast /MP /TP /c /nologo /GS- /Zc:threadSafeInit- /DLL_WINDOWS=1 /DUNICODE /D_UNICODE /DWINVER=0x0601 /D_WIN32_WINNT=0x0601 /DLL_NETBIOS=1 /DBOOST_ALL_NO_LIB /DLL_FMOD=1 /DAPR_DECLARE_STATIC /DCURL_STATICLIB=1 /DXML_STATIC


Attachments:
CoolVLViewer_8592.zip [10.91 KiB]
Downloaded 59 times
2024-07-07 15:04:11
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Henri Beauchamp

Joined: 2009-03-17 18:42:51
Posts: 5776
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Post Re: Unable to login
Samantha Poindexter wrote:
I can confirm that 1.32.2.3 doesn't work on my computer either; login starts and then that window winks out of existence. 1.32.2.2 works fine. I am attaching the log file. There is no crash file.
Thank you !
I'm surprised there is no crash dump however, since the log ends abruptly, indeed indicating a crash... Yet, the log seems to be indicating a problem with the new XMLRPC code.

For further diagnostic I need more info, so please proceed as follow:
  • Start the viewer.
  • In the "Advanced" menu, click on "Debug tags" to pop up the debug tags floater.
  • In the list of tags, check the boxes for both "UserAuth" and "XmlRpc"
  • Login and wait for the crash.
  • Post the corresponding log here (it might be huge, depending on your inventory size: if too big, zip it and attach it to an email sent to sldev at free.fr)..

Thanks in advance.
2024-07-07 17:29:01
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Samantha Poindexter

Joined: 2011-02-12 04:08:52
Posts: 56
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Post Re: Unable to login
Very welcome!

I'm emailing it now :)
2024-07-07 20:01:19
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Henri Beauchamp

Joined: 2009-03-17 18:42:51
Posts: 5776
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Post Re: Unable to login
Got it, thanks !

I checked for illegal XML characters that could have slipped through in the inventory names, but so far did not find anything abnormal.

I will compile a special debug version for you to test it with, since without the crash dump, I need to try and find where the crash happens by adding even more log messages for each step...

In the mean time, can you tell me if the crash also happens with other alt avatars of yours ?
2024-07-07 20:26:37
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