Cool VL Viewer forum

can't work after version 1.26.0.6 by Windows2000.

I was thinking those were latest and were improved, but that's also seen in the same state in 1.26.0.7.

Is this a phenomenon only by my environment? It's old OS, so isn't Windows2000 supported?

1.26.05b is no problem.
Therefore my newest version is 1.26.0.5b.

Windows 2000 support was dropped by Linden Lab back in 2009 (meaning they don't guarantee their viewer would work on such an old system), and I don't have a Windows 2000 system to test the viewer on it either...

My guess (but without logs, it's impossible to tell for sure: please see the rules for this forum) is that Windows 2000 doesn't like the tcmalloc library (which is the main change in v1.26.0.6).

I'm afraid I can't do anything about it... Your best bet is to install Windows XP (which is better than Windows 2000 anyway).

Thank you for reply.

I remembered a rule a little.
It may be the problem that that isn't settled by your talk.
But I think when I provide with some useful information and attach Log.

I use 1.26.05b continuously.
That can be used sufficiently.

Apparently, the viewer doesn't crash: it just refuses to start.

The relevant lines in the log file are:
Either you are starting the viewer without the --multiple command line option while another viewer is already started, or you got a stale marker file on your system that somehow can't be removed (hard disk write failure ?)...

Search for "SecondLife.exec_marker" file in the same directory as where you found the logs, and remove it (while no viewer is running), then restart the viewer. If you fail to remove that file while no viewer is running, then something is wrong on your system (probably hard disk issue, or some program (virus ?) accessing permanently to that file and thus "locking" it).

I have to apologize to you.
The logfile contributed already was old log.
I uninstalled all programs and tried from the beginning.
Installation of Snowglobe1.4.2.3626.
And after that installation of CoolVLViewer1.26.0.7.
And double-click of a short cut.

CoolVLViewer1.26.0.6 and 7 didn't output log.
A mouse cursor will be a sandglass for a while, and no changes return to an ordinary arrow just as it is, and occur.

I referred to Wiki and looked for existence of a prescritive logfile.
REF) C:\Documents and Settings\(user name)\Application Data\SecondLife\logs\*.log
Nothing was generated newly there.

Is it possible to investigate me more to a stop of this fundamental program?

I should upgrade in XP.
Besides a similar complaint doesn't occur, so that seems to be a very small number of problem. An user raises that in new OS, it's said that it's necessary to date.

I'm very thankful for your patient correspondence.
When it should still be made me, please tell me.

I apologize about English poorer in me.

If the viewer doesn't even start logging anything out, it then means that my first guess was the right one: Windows 2000 simply doesn't like tcmalloc... and since tcmalloc is a requirement for future Mesh support, there is really nothing I can do.

Your best bet is indeed to upgrade to a newer Windows version (XP, Vista or 7)...