Please, provide the log of the Cool SL Viewer (you will find it in C:\Documents and Settings\your_login_name_here\Application Data\SecondLife\logs\SecondLife.log).
The Windoze firewall can be set to accept or deny connections on a per program basis. Perhaps you accidentally denied the Cool SL Viewer. Please see Micro$oft's knowledge base for how to setup your firewall.
The log confirms that you did not install the viewer properly. Please, reinstall and follow the instructions in the FAQ (now with screen shots !) to the letter.
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