Cool VL Viewer forum

View unanswered posts | View active topics It is currently 2021-12-03 16:15:42



Reply to topic  [ 10 posts ] 
CoolVlViewer sticks at "waiting for seed" in opensims 
Author Message

Joined: 2021-10-06 18:03:51
Posts: 5
Reply with quote
I am running version 43 in Windows 7, and up until two days ago had no issues logging into FireAndIce grid.

Starting yesterday, the login page shows the last-logout screen with a black central message "waiting for seed" and goes no further.

Quitting and trying again produces the "you seem to be already logged in..." message, and trying again usually works.

Today even after 8 attempts it still gave the waiting for seed message.

I finally cured it by logging into SecondLife, which it did instantly, then logging out and logging into FireandIce, which is also did instantly.

Is there a better workaround?


2021-10-06 19:17:20
Profile

Joined: 2009-03-17 18:42:51
Posts: 4774
Reply with quote
This kind of issue is usually a network related one (bad routing, for example) or a server issue.

The "waiting for seed" message happens when the viewer tries and connects to the login region (i.e. the login to the grid itself has already been successfully performed): the server of the region in question could be having network issues...

There also has been the issue with the Let's Encrypt root certificate that went deprecated a few days ago (maybe the Open Sim grid is still using it for its own certificate, based on the deprecated root certificate one ?... They would then need to update their Let's Encrypt certificate).

A log file would help figuring out what is going wrong, but I very much doubt it is viewer-related...


2021-10-06 20:23:04
Profile WWW

Joined: 2021-10-06 18:03:51
Posts: 5
Reply with quote
Ok, I'll wait until the next time it sticks and save the log.

I agree it seems to coincide with the lets-encrypt saga, but Singularity, Dayturn, Firestorm all connected Ok so I'm less certain it's a certificate issue.

ETA:
I have a log file containing the fail and my subsequent quit:

Where should I send the log file?


Last edited by ProfAitch on 2021-10-06 20:43:39, edited 1 time in total.



2021-10-06 20:40:03
Profile

Joined: 2009-03-17 18:42:51
Posts: 4774
Reply with quote
ProfAitch wrote:
but Singularity, Dayturn, Firestorm all connected Ok so I'm less certain it's a certificate issue.
On the contrary... They use the old LL certificate file, unlike my viewer (which always adopts LL's latest CA bundle).

Quote:
Where should I send the log file?
You may attach it (after zipping or taring it) to a forum message in this thread.


2021-10-06 20:42:45
Profile WWW

Joined: 2021-10-06 18:03:51
Posts: 5
Reply with quote
Ok, attached log file


Attachments:
CoollViewerSeedFail.zip [12.2 KiB]
Downloaded 9 times
2021-10-06 20:45:33
Profile

Joined: 2009-03-17 18:42:51
Posts: 4774
Reply with quote
The relevant log lines are here:

Code:
2021-10-06 18:19:58Z WARNING: LLEnvironment::coroRequestEnvironment: Could not retrieve environment settings for region
2021-10-06 18:19:58Z WARNING: LLViewerRegion::requestSimulatorFeatureCoro: HTTP error fetching simulator feature for region: 145.239.253.230. Will retry...
2021-10-06 18:22:31Z WARNING: LLViewerRegion::requestSimulatorFeatureCoro: HTTP error fetching simulator feature for region: 145.239.253.230. Will retry... (repeated 3 times)


Definitely a network issue (no reply or bad reply from the server): nothing actionable viewer-side, I'm afraid...


2021-10-06 20:49:20
Profile WWW

Joined: 2021-10-06 18:03:51
Posts: 5
Reply with quote
Ok, thank you very much for your oversight, I'll go with the workaround of logging into SL first for the time being and ask the grid owner if they're dealing with the lets-encrypt issue.


2021-10-06 20:59:09
Profile

Joined: 2009-03-17 18:42:51
Posts: 4774
Reply with quote
To rule out the certificate issue you could also try and replace the ca-bundle.crt file (in the app_settings/ sub-directory of the Cool VL Viewer installation directory) with an older one from the other viewers (which might be present inside another sub-directory for them)...


2021-10-06 21:37:10
Profile WWW

Joined: 2021-10-06 18:03:51
Posts: 5
Reply with quote
I might have found the reason for this little spate of errors, I had downloaded version 43 but was trying to log in with 42. (My habit is to always login with the last working version to get the region admin done before upgrading just in case the newer version needs a bit of tweaking).

I've had no subsequent problems.


2021-10-09 14:50:25
Profile

Joined: 2009-03-17 18:42:51
Posts: 4774
Reply with quote
ProfAitch wrote:
I might have found the reason for this little spate of errors, I had downloaded version 43 but was trying to log in with 42. (My habit is to always login with the last working version to get the region admin done before upgrading just in case the newer version needs a bit of tweaking).
There is strictly no difference between those two versions, aside from a fixed rendering issue in 1.28.2.43 (which got no impact whatsoever on login/connections)...

Quote:
I've had no subsequent problems.
Which tends to demonstrate that it was just a transitory network/routing issue...


2021-10-09 16:22:24
Profile WWW
Display posts from previous:  Sort by  
Reply to topic   [ 10 posts ] 

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group
Designed by ST Software.