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viewer does not use all available graphic memory 
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Joined: 2017-01-06 03:21:56
Posts: 1
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My Win8.1 sys with onboard AMD, has 6GB ram, 1024mb of graphic memory.
However Cool VL only sees 384MB of it. Therefore frequently crashes.
How can i get the viewer to see all or 90% anyway of my 1024 graphics?? Thanks for any help!!

Cool VL Viewer v1.26.20.2, 64 bits, Dec 24 2016 10:09:23
Release Notes

CPU: AMD E1-2500 APU with Radeon(TM) HD Graphics (1397.38 MHz)
Memory: 5566 MB
OS version: Microsoft Windows 8.1 64-bit (Build 9600)
Memory manager: OS native
Graphics card vendor: ATI Technologies Inc.
Graphics card: AMD Radeon HD 8240
Windows graphics driver version: 8.17.0010.1254
OpenGL version: 4.2.12682 Compatibility Profile Context 13.301.1001.1001

J2C decoder: OpenJPEG:
Audio driver: FMOD Ex v4.44.64
Networking backend: libcurl/7.47.0 OpenSSL/1.0.1h zlib/1.2.8
Embedded browser: CEF3 plugin v1.5.3c-(CEF-WIN-3.2526.1347-32)
Packets lost: 15/23032 (0.1%)

Built with MSVC version 1800

2017-01-06 04:14:05

Joined: 2009-03-17 18:42:51
Posts: 3757
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Please, provide the log file.

Also, check that the NoHardwareProbe debug setting (via "Advanced" -> "Debug settings") is set to FALSE; if not, set NoHardwareProbe to FALSE, set ProbeHardwareOnStartup to TRUE and restart the viewer...

2017-01-06 08:45:09
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Joined: 2009-03-17 18:42:51
Posts: 3757
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I'm still waiting for your reply (with a log file)...

In doubt, in today's release, I added a new feature allowing to overwrite the detected amount of VRAM, by setting the LL_VRAM_MB environment variable; do so from the "Advanced settings" panel of Windows (add a new LL_VRAM_MB environment variable and set its value to 1024, in your case), for either the system as a whole, if you have multiple users on your computer, or your user account, then restart the Windows session.

2017-01-07 13:52:57
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