I did save the log file and uploaded it with the screenshots.
I checked the permissions and looks ok there.
I ran a sfc /scannow and there was one corrupted file.
restarted and reran the file scan. didnt show any more issues. I then tried to uninstall Cool VL from my computer and notices I have 3 different versions still showing as installed(1.26.20, 1.26.21, and 1.26.22). I tried to uninstall the 1.26.20 but nothing happened and two pop windows came up, one was blank, the other was stuck at 1%. I then tried to uninstall the latest version 1.26.22 but the same thing happened.
I think I will either leave it as is, because the viewer works just fine except the software installation uninstaller, or just restore windows.
Geoff