Cool VL Viewer forum

Hello,

here is the issue I am facing randomly ( 1 out 3 or 4 start ), and since 4 or 6 months ( or more -not sure ). on linux.

At the start of the Viewer, it starts normally :
offline IMs are shown
the avatar renders ( most of the time, but not always )
the world renders

but after maybe 5 seconds, no new rendering takes place. and everything is ultra slow. Staying logged will then lead to a disconnection after somthing like 4 5 minutes.
When this issue appears, then the messages that come at bottom left of the viewer stay there, instead of vanishing after the preset time.
when he issue appears I also notice a lot of messages in blue in the console log ( Cool VL Viewer logs in the linux console

Logs are attached.

Thanks for looking into it

and Coolvlviewer log file.

it won't attach.... 95 KB size compressed...

No log (CoolVLViewer.log, not the useless files you attached: see the forum rules), no diagnosis, no possible solution/debugging...

I couldn't attach because it's 84 KBcompressed at the highest.

does this work ?
extension z01 not allowed..

coolvlviewer.log.z01.zip needs to be renamed to coolvlviewer.log.z01
coolvlviewer.log.zip


issue is happening one every 2 or 3 starts

The log shows that the problem is with your network: the viewer apparently cannot reach some services. Check that your firewall is not blocking anything, and, if you are using a WiFi "router", check that it is able to deal with enough simultaneous connections (many cheap so-called "routers" cannot deal with more than a dozen simultaneously open ports, and a SL viewer can use dozens at once).

I am on Ethernet. ADSL on two different locations. and now Fibre. And I still get the same issue, one out two or three times.
At first I thought I was making it happen when starting the viewer to fast : eg, logging in before the editor's picks and such were displayed.
I'm on linux/SSD and the viewer starts super fast !

All I can tell you is that there's a network issue and that the problem comes from there.

Not a viewer bug anyway: also using it under Linux for 14 years, so I think I would have noticed (never saw such a thing happening here)...

Check your firewall rules, your Ethernet cable/connectors, etc...

maybe a router issue.
But the only thing I do to have it working properly again is I restart the viewer.
run 1 : bad session : superslow. hover text remains.
I stop. I start viewer again.
run 2 : good session : 100 % of time. 50% of time I will have to put back some alphas, and eyebrows and skin and shape.

when I compare a session where everything runs fine, to a session that goes wrong from the beginning, here's the difference in the logs :
the wrong session has tons of messages like this:
2020-03-18T21:53:19Z INFO: logMessageSuccess: HttpCoroutineAdapter: Success 'Statistics posted to sim' for: https://sim10381.agni.lindenlab.com:120 ... 0268f15de0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Transmitting sessions stats
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: int_1: i0 int_2: i0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: string_1: '1891' string_2: 'Texture Time: 1.84, Total Time: 18446744027136.00'
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Version: 0
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Vertex Buffers Enabled: 1
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Transmitting sessions stats
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: int_1: i0 int_2: i0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: string_1: '1891' string_2: 'Texture Time: 1.84, Total Time: 18446744027136.00'
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Version: 0
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Vertex Buffers Enabled: 1
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Transmitting sessions stats
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: int_1: i0 int_2: i0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: string_1: '1891' string_2: 'Texture Time: 1.85, Total Time: 18446744027136.00'
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Version: 0
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Vertex Buffers Enabled: 1
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Transmitting sessions stats
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: int_1: i0 int_2: i0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: string_1: '1891' string_2: 'Texture Time: 1.86, Total Time: 18446744027136.00'
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Version: 0
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Vertex Buffers Enabled: 1
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Transmitting sessions stats
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: int_1: i0 int_2: i0
2020-03-18T21:53:19Z INFO: LLViewerStats::sendStats: Misc Stats: string_1: '1891' string_2: 'Texture Time: 1.86, Total Time: 18446744027136.00'
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Version: 0
2020-03-18T21:53:19Z INFO: LLViewerStats::addToMessage: STAT: Vertex Buffers Enabled: 1
2020-03-18T21:53:19Z INFO: logMessageSuccess: HttpCoroutineAdapter: Success 'Statistics posted to sim' for: https://sim10381.agni.lindenlab.com:120 ... 0268f15de0


log is actually 5.6 MB instead of 400KB


what are all these posting of stats ?


when shutting down, the viewer logs this 4176 times :
2020-03-18T21:55:47Z WARNING: LLViewerStats::getAvatarRenderStatsCoro: HTTP error getting avatar rendering stats for region 'Muletto'. Status: Operation cancelled
2020-03-18T21:55:47Z WARNING: LLViewerStats::getAvatarRenderStatsCoro: HTTP error getting avatar rendering stats for region 'Muletto'. Status: Operation cancelled
2020-03-18T21:55:47Z WARNING: logMessageFail: HttpCoroutineAdapter: Failure 'Failed to post statistics to sim' for: https://sim10381.agni.lindenlab.com:120 ... 0268f15de0

It looks like, somehow, your system returns a bogus clock/date: the total (run) time equals 585000 years !

This would explain the many stats posted, as well as the network timeouts...

I think you struck to the point.
I'm on dual boot windows/linux, and the time shifts forward 1 hour when I switch from one to the other.
it could explain the issue I'm facing.

I will look at this point carefully, and will let you know.